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What inspired the brand?Sugar Rush was created with the love of sweets and working out. We work out to eat and want to look cute while doing it. We started with sharing this with friends and it became a brand! We hope you share the same love with us!
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Where are you based?Sugar Rush Atleisure is based in Cebu, Philippines.
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Where do you ship to?We ship nationwide! We're working on international shipping also so please watch out!
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How much is the shipping fee? (Luzon, Visayas, Mindanao)"The following are our shipping rates: Cebu City and Mandaue City - P100.00 Lapu-Lapu, Talisay and Consolacion - P150.00 Visayas - P150.00 Luzon and Mindanao - P200
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What couriers do you use?For Metro Cebu, we deliver through Lalamove or Maxim. For Nationwide Deliveries, we deliver through local couriers such as LBC, GoGo Express and J&T.
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Is it possible to have my ordered delivered on the same day I order?Yes! We do same day delivery for orders in Cebu City and Mandaue City that are paid before 12NN. You may also message us personally for personal requests. We'd be happy to accomodate you!
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Do you do meet-ups and pick-ups?Currently, we do not allow meet-ups because of the COVID-19 Pandemic. We still offer pick up in Cebu City and Mandaue City locations. We will message you the address after you order.
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When can I get my order?For Metro Cebu orders, we can ship on the same day for orders paid before 12nn or within 24 hours for those paid beyond. For Nationwide deliveries, we ship your parcels from Monday to Friday. Courier delivery time will usually take around 1-2 weeks.
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What are your payment methods?We accept Cash on Delivery, Bank Transfers, GCash and Paypal. We want to give you convenient ways to shop your sweat treats! For COD payments, we will use Maxim or Lalamove. Lalamove charges an extra P50.00 - P100.00 for COD transactions. For Bank Transfers, we accept BPI, BDO, RCBC, Security Bank and Metrobank. For Credit Card payments, you can use PayPal which is guaranteed to be safe. Details of our these payment methods will be given once you checkout! Please send us your proof of payment in our IG DM @wearsugarrush or email us at wearsugarrush@gmail.com.
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Do you accept exchanges for size or design?Yes we do! Exchanges may be made up to 5 days after your package has been delivered, provided that the item is unused and undamaged. This will also be subject to stock availability. Please send us a DM to request for an exchange! However, please note that sale items are no longer subject for returns and exchanges.
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Who shoulders the delivery fees?Buyer will be responsible for all exchange delivery fees that will be incurred.
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Can I return my item and get store credit?Currently, we don't allow store credit but you may exchange your item for another style or size!
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What if I receive a damaged product?We hope that this doesn't happen! :( Please send us an email at wearsugarrush@gmail.com or DM us in our IG @wearsugarrush attaching an image of the damaged goods. We will resolve this for you through an exchange ASAP.
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How do I wash my Sugar Rush?Hand Wash or Machine wash under delicate setting and lay flat to dry. Avoid using fabric softener because it coats the technical fabric and inhibits its wicking capabilities.
frequently asked questions
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